Frequently Asked Questions
**How do i make sure i choose a reputable Inflatable Hire Company?**
A reputable company should have sufficient Public Liability insurance and valid safety certificates for all of their inflatables.You are within your rights to ask for proof of this information and the company should be happy to provide it for you.
Why should i book with Jumparoo?
We are a small family run business that prides themselves on providing outstanding customer service.Our customers are not just a number and we will go out of our way to make their Jumparoo experience a very positive one.
How do i book?
For your convenience You can now book online with our new online booking system,(no deposit necessary) we will contact you to confirm your details and requirements.You can also use our contact page to email us,or call us and we be happy to assist you with your requirements.
How do I pay?
Payment is cash on the day,at the time of set up.
What areas do you cover and will i be charged for delivery?
We cover most areas across Wiltshire,Hampshire and Dorset.
Delivery is Free within a 15 mile radius,areas outside this will incur a small delivery charge.
Please select your postcode on your chosen inflatable to check the delivery cost to your area.
What if it Rains?
Our Bouncy Castles have built-in shower covers (except the slide), so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK.
What time will you arrive and collect?
We will always do our best to arrange a delivery and collection time to suit you,but please be aware that times are approximate especially during busy periods.We recommend an early drop off and an early evening collection (normally before dark during the summer months) Winter months (specifically parties in halls) all times are estimated therefore we would ask that you are flexible on delivery and collection time, this may mean an earlier delivery than your specified time this maybe the same for the collection time
How long do you need to set up and take down a bouncy castle?
This usually takes about 15-20 minutes but obviously depends on access and there being no obstructions in the area.
Can i collect a bouncy castle from you?
No for insurance and safety reasons we must deliver and install the equipment ourselves.
Can i cancel?
You may cancel but please be aware that there is a cancellation fee of 20% of your booking total if you cancel for any reason other than bad weather on the day of your booking.
If you cancel on delivery we will require a cancellation fee, this will be 50% of the hire price.
If you have ordered a cake and you wish to cancel after it has been made you will be charged a fee of £20 to cover costs.
Do i need to supply anything?
All we need is an electricity supply. We require a standard 240 volt household socket within 25 metres of the castle.If for any reason you do not have access to a supply you can hire a generator at an extra cost.
What should i do before you arrive?
Our bouncy castles are delivered on a sack barrow so we need clear access for this (at least 3ft). Make sure paths and access to your garden are free of obstacles.
What sort of surface do you need for the bouncy castle?
Bouncy castles and slides situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down.They can't go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects,or excessive mud.You should also clear up after any animals that you have had in your garden.
How much room do you need to erect a bouncy castle?
There should be 4ft at the front and back of the bouncy castle and a minimum of 2ft each side.Please check that the castle you are hiring WILL FIT,payment will still be required if we are unable to erect.
Can your bouncy castles be used indoors?
Yes,we can set up bouncy castle indoors in venues such as community centres, village halls, schools, nurseries and churches.We provide sand bags in these situations to secure the units at no extra charge.
Can we move the bouncy castle?
No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.
How safe is it?
All of our bouncy castles and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.
What about insurance?
We have £5 million public liability insurance. We are happy to provide a copy on request.
Do i need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle,or slide is in use.
If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.
Do you supply safety mats?
Yes, we supply the necessary safety mats with every bouncy castle which comply to current Health and Safety Regulations.
Is there an age limit for children using the inflatables?
Yes, the age limits are displayed in the description of the equipment on this website. We will also tell you on set up advised age limits for each individual castle.